Medway Volunteer Network

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Accredited Level 2 Award in Health & Safety in the Workplace (QCF)
Accredited Level 2 Award in Health & Safety in the Workplace (QCF)
Health and Safety is important for staff, customers more

28-Sep-2018Synergy EISi – The New Assessment System from The Early Help Transformation Team The Early Help Transformation Team (EHTT) has recently announced the release of Synergy EISi – the new system the team ..

Medway Mediation Service

Welcome to the MVA and Medway Mediation’s new service.

Our Mediation service was re-launched in June 2018 to help ensure Medway residents can access local mediation support.

What is mediation support?

Mediation is a way of resolving disputes between two or more parties. A third party, the mediator, assists the parties to negotiate their own settlement or resolution.

Mediators are impartial and use various techniques to open, or improve, dialogue between disputants, aiming to help the parties reach an agreement on the disputed matter.

Mediation can be used in a variety of disputes, such as commercial, legal, diplomatic, workplace, community and family matters.

Here’s how community mediation works.


The above video was produced by CARM (, Protocol IT ( and Kerf Design (

What can I do if I need support?

Our mediation service is currently taking referrals for support from MHS Homes. If you feel that you have a neighbourhood dispute and are a MHS Homes resident, then please contact your local housing officer to request a referral to our mediation service

For all other mediation enquiries, please contact us.

Could I become a mediator for my community?

Our volunteer mediators are core to our service – we simply couldn’t operate without them.

Volunteer Mediators need to be local to Medway and be happy to give their time to help people resolve their disputes. Volunteers can come from all sectors of the community; a wealth of experience can be gained in this valuable and much needed role. It doesn't matter whether you are working, unemployed or retired - you simply need an interest in supporting people and communities to live harmoniously, and an ability to commit to the requirements of the role.

You do not have to have any special skills or experience to become a mediator. You just need to be able to listen, to respect our policy of confidentiality, remain impartial, and to be committed to the principles of mediation.

How can I find out more?

If you’d like to learn more about becoming a volunteer mediator with us then please take a look at our mediation volunteer role profile. You are also invited to attend one of our information sessions on the 20th September 2018. We have two sessions available on the day, in the afternoon and early evening. These sessions are a great opportunity to come along and find out more about becoming a volunteer mediator and to ask any questions you may have.

  • Click here to book on to the Afternoon Information Session – 2:30 – 4pm
  • Click here to book on to the Early Evening Information Session – 4:30 – 6pm

If you have any questions before the sessions, please do contact us.