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21-Jun-2017To Showcase Best Volunteering Practice – The REVAMP Quality Mark In a bid to showcase and increase best practice in Volunteer Management across Kent, organisations are being given the opportunity..

Preventing and Managing Challenging Behaviours in the Workplace

Preventing and Managing Challenging Behaviours in the Workplace

Date: 20th May 2019

Time: 9.30am-4.30pm

Trainer:

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Course Description

The prevention and management of violence and aggression is designed for those staff who need to introduce strategies which seek to reduce the risk of challenging and aggressive behaviours through proactive measures which seek to avoid, defuse and manage such behaviours. Furthermore is there a risk managed need to physically intervene to defuse challenging behaviour, staff have the knowledge, understanding and skills to non-restrictive or restrictive holds depending upon the circumstances of the incident.

What you can expect to learn

• Recognise and reduce risk of challenging behaviour
• Understand human behaviour (reactions to stress)
• Develop positive interactions
• Defusing and resolving conflict skills
• Signalling non-aggressive through body language
• Law and legislation
• Post incident (reporting and welfare support) management

Course details

Duration

Full Day

Course fees

£65 (Voluntary & Public Sector) £120 (Private Sector)

Upcoming Dates

20th May 2019

5th November 2019

Address:

Medway Voluntary Action 5A New Rd Ave Chatham ME4 6BB

How can I register for this course?

Please ensure you have read our Terms & Conditions before booking onto our courses.
Thank you for choosing NKTS to support your learning and development - we look forward to welcoming you to our training sessions soon.