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Customer Service Volunteers

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective. Typical tasks include: > Liaising with the hub to arrange stock/deliveries/collections. > Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system. > Demonstrating how to use and look after our wheelchairs (and other equipment) > Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face > Receiving payments / donations and issuing receipts > Contacting service users about overdue and upcoming return of equipment > Signposting to other Red Cross services/providers > Actively promoting the Retail Mobility Aids offer/website We are looking for three customer service volunteers to work on Tuesdays, Thursdays, Fridays, or Saturdays for a few hours per shift. We reimburse expenses for journeys of ten miles or less, so a 20 mile round trip. For further details please email Linda McGranaghan at


British Red Cross Mobility Aids - Maidstone



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