The Creation of and the Importance of an Employee Listening Plan

Employee engagement specialists Rungway have produced an online guide to help companies and charities alike make an effective Employee Listening Strategy and explain the importance of creating one.

Employee Listening is the understanding from an employee’s point-of-view.

This essentially removes any guesswork, and involves making decisions and the carrying out of positive action that benefits the employees and the employee working experience.

This is entirely different to Employee Monitoring, where you’d use technology, tools, and processes to observe and track various things related to employees’ activities and performance at work.

Part of Employee Listening includes making proper channels of communication between the employees and the supervisors, managers or leaders who look to gather this much-needed feedback from their employees.

This may be in the form of the employee’s thoughts, their opinions, and even their ideas on how to improve aspects of their work environment.

The process of Employee Listening is designed to find out and understand an employee’s concerns, suggestions, and experiences with the intention to improve upon the overall employee experience.

This understanding and feedback could be gathered anonymously if needed, and normally comes directly from the workplace itself; this gives employees a direct line to communicate and share their suggestions with managers.

Because if managers don’t know what’s going on or what’s wrong, how can they improve or fix it?

And if the employee feedback and the insight is captured at the time and on a regular basis, this is when Employee Listening is at its most powerful because it allows an organisation to respond to a situation as it happens.

More importantly, it allows an organisation to make any adjustments and beneficial changes or corrections to the direction of a organisation before any concerns become a bigger issue.

For the growing responsibilities and the changing landscape that charities now have to engage with (especially amid remote workers and lone working) it could pay for charities to have a process like this.

For the growing and current challenges that charities are facing, not only would this make sure those who work in the sector are heard, it could help relieve the pressures that many charity workers face.

Employee engagement specialists Rungway have produced an online guide to help companies and charities alike make an effective Employee Listening Strategy and justify the importance of creating one.

In their detailed guide, Rungway look at the importance of a modern Employee Listening Strategy, what companies need one and how to put in place the right strategy for a business.

To read the guidance, visit the Rungway website.